AirRoad provides a Transit Warranty of up to $1000 for your goods at no extra cost. If your items do not arrive in their original condition, we will reimburse you with an amount of up to $1000. This shows you our confidence in damage prevention.

AirRoad Direct 'Transit Warranty' does not cover the following-

·         Gold

·         Jewellery

·         Negotiable Documents

·         Bullion of any type

·         Cigarettes 

·         Precious Metal or Stones

·         Bank Notes

·         Antiques and Works of Art

·         Stamp Collections

·         Pottery

·         Crockery

·         Glassware (mirrors, glass frames, showcases, general items with glass)

·         Furniture

·         Second hand items (e.g. used, without receipt)

·         Items without original packaging/ liquid items

(1) Notwithstanding clause 8, of Our Conditions of Carriage and Warehousing, if any of the Goods are lost or damaged, We will indemnify You for the replacement cost of those Goods, as calculated at the time of uplift by Us or $1000 per consignment (whichever is the less), and waive the requirement for You to pay Our freight charges for those Goods provided:
(a) The loss or damage occurred when the Goods were in our possession; and
(b) We cannot establish that the loss or damage did not result from Our fault
(2) For the purpose of this warranty:
(a) "lost" includes "stolen";
(b) Goods will be deemed lost if undelivered 4 business days after the day on which, in the ordinary course of business, they would have been delivered;
(c) Goods will be deemed damaged only if they are not fit for their intended use or for sale or re-sale;
(d) "Our possession" and "Our fault" include the possession and fault of a Subcontractor; and
(e) "fault" means an act or omission which was deliberate, reckless or negligent, or which was a breach of the terms of these conditions of carriage.
(3) Damaged Goods for which payment under this warranty has been made by Us become Our property unless and except to the extent to which the residual value of the Goods exceeds the payments made by Us.
(4) This warranty does not extend to:
(a) Goods for which You did not use our bar-coded freight-tracking system;
(b) Goods not fully and accurately described to us to determine the resources required to perform the Services and to reasonably estimate the value of Goods;
(c) Goods comprising gold or other precious metals, jewellery, bank notes, negotiable instruments, works of art, stamp collections, antiques, cigarettes, pottery, porcelain, crockery or glassware;
(d) glass, ceramic, porcelain or earthenware components of any Goods;
(e) damage to any Goods arising from or suffered as a consequence of damage to Goods excluded under (c) or (d) above;
(f) Goods which are used or second-hand;
(g) foodstuffs (including liquids and refrigerated Goods);
(h) livestock;
(i) plants and vegetable matter;
(j) Goods classified as dangerous goods under the Australian Code for the Transport of Dangerous Goods by Road and Rail;
(k) damage to software installed on any Goods;
(l) consequential or economic loss;
(m) loss or damage which is covered by any insurance policy You have;
(n) damage to Goods where the outer package or packaging shows no sign of damage or interference;
(o) damage to Goods not packed to best industry practice and standards; and
(p) loss of or damage to Goods sustained at any time after We have attended at the delivery address if We have been unable to effect delivery (for example, inadequate or incorrect address provided, delivery refused by the Consignee or premises unattended).
(5) Claims Procedures:
(a) claims must be notified in writing in accordance with clause 16 of Our Conditions of Carriage
(b) only one claim per consignment may be made; and
(c) You must provide documentary evidence of the value of the Goods at the time of uplift.