What is this policy about?
This policy sets out how AirRoad Direct Pty Limited ACN 090 829 333 (“AirRoad Direct”) manages your personal information. AirRoad Direct respects and upholds your rights to privacy protection and is required to comply with the requirements of the Privacy Act 1988, including the National Privacy Principles. This policy aims to explain the key measures we have taken to implement the new privacy laws and to answer the questions you might have about how we manage your personal information. If you have any further questions about our privacy practices, please contact us on 1300 555 450 and ask for the Privacy Officer or e-mail us at airroaddirect_privacy@airroad.com.au.

What information have you collected about me?
We basically hold information that you have provided to us about yourself, and information about your use of our services. The information that you might have provided to us in registering as a customer includes contact details, general demographic information and financial information. The information generated by your use of our services includes your delivery requirements and any contact you have with our customer support staff.

What do you do with this information?
Our purpose in collecting this information is to provide you with our services. We collect information about you for uses related to your deliveries - such as responding to your questions, solving any technical support problems, knowing about what sorts of services are likely to be most useful for you and to develop a better understanding of our customers' needs. We also review the information to determine whether you might be eligible for volume discounts.

Are there any other times when you give this information to someone else?
We may disclose your personal information outside the company to enable us to provide you with our services and run our business efficiently. We may disclose your personal information to:

outsourced service providers who manage the services we provide to you including information technology services, marketing and mailing systems;
other organisations in order to protect the rights, property or personal safety of another AirRoad Direct user, any member of the public or AirRoad Direct;
credit-reporting agencies or credit providers for credit related purposes such as credit worthiness, credit rating, credit provision and financing;
our professional advisors; and
our related companies.

Do you ever give this information to other businesses?
AirRoad Direct recognises the trust you place in us when you give us personal or business information. We have a strict policy about giving the information of our customers to other businesses. Other than described in this Privacy Policy and where it is authorised by law, our policy is that we do not generally give information on customers to other businesses unless those customers consent to us sharing their personal information.

Where our outsourced service providers gain access to the personal information of our customers, we will take reasonable steps to ensure they protect the privacy of the personal information disclosed to them.

Why do I receive advertising information from AirRoad Direct?
AirRoad Direct strives to offer a superior service and the opportunity for you to receive special offers and new services, unless you've specifically asked us not to. Please note that when a new customer signs up with AirRoad Direct, they can choose to receive or not receive marketing communications from us. Existing customers have the same choice by contacting our Customer Service team on 1300 555 450 at any time. If they don't, we'll assume they're happy to continue hearing about any promotions or special offers.

What if I don't want to get told about AirRoad Direct’s special offers?
We’ll certainly respect your choice. If at any time you decide you'd rather not receive marketing information from us, please call us on 1300 555 450. Or, if you've said "No thanks" to receiving information, you can call the same number to change to a "Yes".

Do you use cookies on your web site?
Our web site is designed to give you useful information about our services and to allow you to access your Address and Job Books. We use cookies to ensure you can make online transactions securely. Cookies are pieces of information that a website transfers to your computer's hard disk for record keeping purposes. Most web browsers are set to accept cookies. We use cookies to measure our customers' interest in different parts of our website. Cookies are useful to estimate the number of visitors to our website and determine overall traffic patterns.

If you do not wish to receive any cookies you may set your browser to refuse cookies. This may mean you will not be able to take full advantage of AirRoad Direct’s online services.

You can access the information we keep about you
If at any time you want to know the personal information we hold about you, you are welcome to request a copy of your customer record by calling us on 1300 555 450. We aim to respond to most requests within 14 days, or if the request is more detailed, within 30 days.

Changing and deleting the information we have about you
If at any time you wish to change personal information that is inaccurate or out of date, please contact us and we will amend this record or you can log onto the Registered User area and amend most details. If you want us to delete the information about you on our records, please let us know and we will do our best to delete it unless we need to keep it for legal or service reasons.

Is my information secure with AirRoad Direct?
We endeavour to take all reasonable steps to keep any information we hold about our customers secure. We store this information on secure servers that are protected in access-controlled facilities. We train our staff and require our data operators to respect the privacy and confidentiality of customer information.

Unfortunately, we can't give you an absolute guarantee that customer information is always secure. For example, no data sent over the internet is 100% secure. However we don’t have access to or retain your credit card details, which is why you need to rekey them for each booking. While we certainly do our best, we can't be held responsible for events arising from unauthorised access to your personal information.

What can I do to keep information about me secure?
You can also play an important role in keeping your personal information secure, by maintaining the confidentiality of your password. Please notify us immediately if there is any unauthorised use of your Registered User Details by anyone or if there is any other breach of security.

What happens to my information if I enter it on a different website linked to the AirRoad Direct site?
From time to time, we may provide links to other websites outside of our service. These linked sites are not under our control, so we are not responsible for the conduct of companies linked to our website. Before you enter information on to those sites, we encourage you to look at their Privacy Policy and Terms and Conditions.

Do you have information on other than customers?
Most of the personal information that AirRoad Direct has concerns our customers. But we also keep information about people and companies who have expressed an interest in our services, such as by making an enquiry. This policy applies to those people as well. We also hold personal information on contractors and employees, which are covered by separate policies.

What if ownership of the AirRoad Direct business changes?
In the unlikely event that ownership of part or all of the AirRoad Direct business changes, customer information will be transferred to the new owner of the business.

What to do if you have a problem, question or complaint
If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please call us on 1300 555 450 or contact us at airroaddirect_privacy@airroad.com.au If we become aware of any ongoing concerns or problems with customer information, we will take these issues seriously and work to address these concerns.

If you would like further information about your rights to privacy you may contact the Office of the Federal Privacy Commissioner on 1300 363 992, or visit www.privacy.gov.au

Future changes
AirRoad Direct aims to be the best provider in the freight industry within Australia. That means our business will continue to evolve as we introduce new services and features to our website. Because of this, from time to time, our policies will be reviewed and may be revised. We reserve the right to change this Privacy Policy at any time and will ensure that the most up-to-date version of our policy is on our website.

AIRROAD DIRECT –  WE DELIVER CERTAINTY.